- Creative District Ahmad Yani No. 456 Medan, North Sumatera
- hola@dominantsite.com
- 10:00am - 17:00pm
For more than a decade, we’ve delivered trusted home-care support to over 500 families, earning a 100% satisfaction rate from those we serve.
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With over 12 years of experience in both NDIS and Aged Care, our team provides trusted, compassionate and expert support. We have served more than 500 families through personalised care that strengthens safety, wellbeing and independence at home. Every service is guided by professionalism, heart and a commitment to helping people live with dignity and confidence.
To become the most trusted provider of accessible, person-centred care that enhances
the wellbeing and independence of every individual we serve.
To support people of all abilities and ages through high-quality, compassionate care that enriches daily life, strengthens independence, and uplifts families and communities.
Our core values guide the way we care, work and serve our community.
They reflect our commitment to compassion, integrity and respect for every individual.
Our NDIS services empower participants to live more independently and confidently.
We help build daily life skills, improve wellbeing, and support fuller participation in the community.
Helping participants understand their plan and connect with suitable supports.
Supporting self-care tasks like dressing, showering, eating and mobility.
Assisting with cleaning, cooking, laundry and essential home tasks.
Professional nursing for complex health needs at home or in the community.
Building independent living skills at home or in shared settings.
Promoting social connection and community involvement through structured programs.
Find clear, concise answers to the most common questions—eligibility, applying, using your plan and switching providers.
The NDIS is Australia’s national scheme that funds essential supports for people with permanent and significant disabilities. It provides individualised budgets to help participants access the services they need to improve independence, wellbeing and daily life.
You may be eligible if you are under 65, live in Australia, meet citizenship or visa requirements, and have a permanent disability that affects your everyday activities. In some cases, the NDIS may offer short-term support if early help can prevent long-term needs.
You can contact the NDIS to make an Access Request. You may need to provide reports or documents from your healthcare professionals explaining your disability and how it affects your daily life. The NDIA will review your information before making a decision.
Once your plan is active, you can choose providers that match your needs and goals. A Support Coordinator or Local Area Coordinator can help you find suitable services, compare options, and connect with registered providers in your area.
A Support Coordinator helps you understand your plan, build your capacity, and link you to community, mainstream and funded supports. They work with you to strengthen your ability to make decisions, manage services and prepare for future plan reviews.
Sharing your plan is entirely your choice. You may share the full plan or only the parts related to your goals and funding. Registered providers must follow strict privacy rules and cannot share your information without permission.
Yes. The NDIS is based on choice and control, so you are free to change providers at any time. Review your Service Agreement first, as some providers may require notice before ending services.
The NDIS funds supports that are reasonable, necessary and related to your disability—such as daily living assistance, transport, therapy, community participation, home modifications, assistive technology and more. Supports must directly benefit your functional needs and help you achieve your goals.
You’ll speak with one of our care specialists who will learn about your needs, answer your questions and recommend the best support options. This helps us create a personalised plan that suits your situation.
Yes. We guide you through assessments, referrals and the portal so you know exactly what to do. We make the process simple and stress-free.
We offer personal care, domestic assistance, social support, nursing care, respite care, home safety services and more. All services are tailored to help seniors live safely and comfortably at home.
Older adults who qualify for My Aged Care programs—such as CHSP or HCP—or anyone choosing to pay privately for additional support.
Absolutely. Our carers and nurses are fully trained, experienced and background-checked. We match staff based on skills, personality and your preferences.
Yes. You have full choice and flexibility. You decide what support you need, when you need it and how it’s delivered.
We regularly review your situation and adjust your care plan. Whether you need more support, different services, or temporary changes, we adapt quickly.
We follow strict care standards, provide ongoing staff training, and conduct regular client check-ins. Your wellbeing, safety and dignity always come first.
You can contact us any time by phone or email. We respond quickly, handle every concern seriously and use feedback to continue improving our service.
Simply reach out to us, and our team will guide you through each step—from understanding your needs to setting up your personalised care plan.
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Auscare Wellness offers flexible in-home respite care—from short stays to overnight support—based on the client’s needs. Assistance may include home duties, companionship, personal care, shopping, meal preparation, and overnight help such as medication reminders, toileting and repositioning. This ensures family carers can rest knowing their loved one is in capable and caring hands.
Auscare Wellness provides clinical care delivered by qualified Registered and Enrolled Nurses, including:
• Medication support
• Wound care and monitoring
• Skin and pressure care
• Catheter or stoma support
• Bowel and continence management
• Oral and hygiene care
• Diabetes support and injections
• Pain assessment and management
• Enteral feeding
• Palliative and comfort care
